Ideally you will have:

• Exceptional telephone etiquette and customer-focused communication skills.
• Proven ability to handle enquiries and resolve complaints effectively.
• Knowledge or interest in New Zealand tourism and travel highlights.
• Accuracy and confidence in handling online booking systems.
• Experience managing customer relations in a fast-paced environment, ideally within travel or hospitality.
• Collaborative approach with airport and sales teams, especially under pressure.
• Familiarity with reservation procedures including wholesale ticketing and staff travel is advantageous.
• Strong interpersonal skills to build and maintain internal stakeholder relationships across sales, commercial, and marketing teams.